Latest call recording technology for Market Harborough Building Society
The Client: Market Harborough Building Society
Market Harborough Building Society has had a commercial relationship with Abtec since 2003 and in that time we have implemented technology solutions such as a 10 site wide area network with back up lines, Cisco routing and IP telephony.
The Challenge
When the FSA’s Mortgage Market Review directive came into force, the Society identified that the existing technology it had in place for recording calls was out-dated and unreliable.