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Abtec Network Systems
The Mill, Great Bowden Road
Market Harborough
Leicestershire
LE16 7DE

Tel: +44870 7874 500
Email: enquiry@abtecnet.com

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Telephony

Skip Navigation LinksHome > Solutions > Telephony

Telephony

We specialise in supplying, installing and maintaining a complete range of Telephone Systems , Phones & Terminals, Telephone Headsets, Fax Machines, Conference Phones , Video Conferencing Equipment & Phones, Voice Mail Systems and call mamangent systems. Working with BT also means that Abtec can also arrange all your line and connectivity needs to. We deliver the complete solutions from start to finish.

Please read from the providers below to read more...

BT is a UK wide communications solutions provider with a global reach in the business market. BT's extensive global network and strong strategic partnerships enable them to serve customers in all key commercial centres of Europe, North America and Asia. Their portfolio ranges from desktop and network equipment and software, transport and connectivity, IP-based e-business solutions, managed network services and systems integration to consultancy for complex global requirements. With 17 years of experience in global account management and more than 50 per cent of people based outside the UK, BT serves large business customers worldwide.

Cut your company's call costs...

BT Business Plan

Do you need a phone system... or the things a phone system does?

BT Featureline

BT's 21 Century Network

BT is rolling out its next generation network. This radical and groundbreaking programme, called the 21st Century Network, will consolidate BT's complex network and systems infrastructure. But it is not simply a network transformation; it's an overhaul of products, systems, process and a fundamental remaking of BT's business.

Visit BT's website

ISDN2

ISDN2e is ideal for small businesses that need two or more telephone lines to handle their communications. Each ISDN2e line provides two channels of ISDN, each operating at 64Kbps speed. The two channels can be bonded together to achieve 128Kbps speed. Often used for higher speed internet access, for fast file transfer, or with an ISDN compatible phone system for voice calls.

ISDN30

ISDN 30 is ideal for medium/large businesses. ISDN 30 provides a minimum of 8 digital channels, each working at 64Kbps, delivering voice and data via a 2 Megabit bearer. Each ISDN 30 bearer circuit consists of a 2 Mbit/s 'pipe', providing 30 independent 64 Kbit/s channels (for speech or data), plus 1 channel for synchronisation and maintenance and 1 used for signaling.

PSTN

BT's Public Switched Telephone Network or PSTN is the largest telephone network of its kind in the UK. It's the first and main type of service that most business customers use. PSTN is based on the analogue connection from the office or site to the advanced network of digital exchanges and lines that is installed throughout the UK.

National Call 0870

National Call 0870 service reduces barriers to customers approaching your business by providing a single, nationally recognisable 0870 number. The caller - wherever they are in the UK - pays the entire cost of the basic call, and you pay nothing. You may even receive payment for every call in excess of 10,000 per month - alternatively, you can count your minutes towards your Telemarketing total.

A NationalCall 0870 number is easy to remember and increases the potential for business enquiries Nationalcall can be used in conjunction with a series of call centres to drive specific marketing campaigns or even the entire business The non geographic number suggests that your business has national coverage, even if you only have a single site NationalCall helps you to reduce costs and make the best use of resources

Visit BT's 21CN Website

Download The BT guide to convergence

HiPath

Do you want to improve your organisation's flexibility and competitive edge through communications? Do you want to enhance teamwork and productivity by giving users access to powerful applications? Do you want to make sure that your callers always enjoy the highest standards of service?

HiPath is the world’s best-selling family of communication servers. Why choose anything else when there’s a HiPath platform to suit every organisation, large or small? And HiPath’s scalability and flexibility means that whichever option you choose you can be certain that it will be able to grow as your organisation grows and support you in the future, whatever the future holds.

HiPath BizIP

HiPath BizIP is the perfect low-cost solution for small business up to 16 users. Would you like to find a solution that handles telephone and internet conveniently but doesn't tie you down with technical detail?

HiPath BizIP Datasheet

HiPath 2000

For small business with up to 30 users and branch offices in larger networks.

HiPath 2000 Brochure

HiPath 2000 Datasheet

HiPath 3000

Ideal for small to medium-sized organisations.

HiPath 3000 Brochure

HiPath 3000 Datasheet

HiPath 4000

With our multimedia messaging and voice for large organisations, this is the largest selling PBX/ Communications server in the world with support in over 160 countries.

HiPath 4000 Brochure

HiPath 4000 Datasheet

HiPath 5000

Optimised for IP and with global support from Siemens.

HiPath 5000 Brochure

HiPath 5000 Datasheet

HiPath 8000

Is a native SIP-based Real-Time IP System that is ideal for both large and very large enterprises and for managed service providers.

HiPath 8000 Brochure

HiPath 8000 Datasheet

The OpenStage Family

Setting the benchmark for Open Communications Productivity

Combining high tech and stylish design, the OpenStage family of phones establishes a new benchmark for communication devices. Incorporating a completely new user interface for an intuitive and rich communications experience the entire family of devices uses an open communications hardware platform to ensure optimum compatibility. Open Stage phones utilize the Session Initiation Protocol (SIP) to integrate wired, wireless and IP communications. Moreover, they support standards-based technology for the integration of everyday business applications.

With OpenStage you enjoy:
  • Unprecedented Ease of Use
  • Innovative user interface with simple navigation using touch-sensitive controls (TouchGuide™, TouchSlider™, function keys)
    Adjustable high-resolution full-color displays
  • Highly customizable: Personal phone book (with pictures), screen saver, skins/themes, downloadable MP-3 ring tones,…
    Sustained Increase in Productivity
  • Multiple interfaces offer many options for an efficient workflow:
  • OpenStage supports vCard transfer using Bluetooth technology between any mobile device and OpenStage so your employees can keep their on-phone personal phone book up to date and use OpenStage rather than their mobile phone in the office. This can lead to substantial cost savings for your mobile phone expenses.
  • Easy access to frequently used applications and features, such as name keys, conferencing, hold, etc.
  • Powerful application platform to integrate and/or develop your own business applications
  • Complete Flexibility
  • Coming Soon: Greater freedom with wireless(WiFi) integration:
  • No cabling needed in a wireless environment for hassle-free Desk Sharing and quick office
  • Easy synchronization of your Microsoft Outlook™ contacts with OpenStage, support for standard Bluetooth headsets and other accessories
  • Crystal Clear Sound and Exceptional Design
  • Best in class acoustics for crisp, accurate sound with handset, headset and in hands-free operation (due to handset design, speakers used, and wide-band codecs)
    Speakers especially designed for conference use
  • Exceptional, ergonomical design using premium materials and components

OpenStage Fact sheet

Many organisations have widespread business landscapes, extending far beyond the main office with the onset of telecommuting, remote workers, satellite offices and warehouse facilities. Inter-Tel are a great solution enabling to help cultivate changing business environments with its range of phone systems and feature rich endpoints.

Inter-Tel Europe, the UK-based subsidiary of Inter-Tel Inc., blends a unique combination of innovation and stability giving its customers a sharper competitive edge and a secure focus on the future.

Inter-Tel believes that businesses want to be able to utilise the latest technologies, but that these technologies need to be deliverable, cost effective user-friendly and deliver tangible benefits. Customers should benefit from the latest technologies with the minimum of disruption to their current organisations and thus all key developments have embraced backward compatibility to the existing installed base.

The Products:



The Inter-Tel Axxess System: The Axxess integrated communications system provides transparent networking and protection for your investment through superior performance and dependability.

Computer Telephony Applications: Computer Telephony (CT) software seamlessly integrates your telephone system with your computer.

Internet Protocol (IP) Telephony: Using Inter-Tel's range of IP Telephony products, you'll save on long distance charges and improve employee communication and productivity across multiple locations.

Inter-Tel Keysets: Inter-Tel Europe brings you the latest in digital keysets. The top-of-the-range Executive Display Phone delivers all you need in a phone via its powerful menu interface.

Call Management

Discover how a Call Management System can save you time and money.

Call Management is one of the most cost effective ways of improving your business communication system that any company can employ today. Its not just about savings on telephone calls. Call management can directly deliver improved customer service, and with more effective business communication system usage, your staff become more productive.

Call Recording

More and more businesses are recognising the benefits of recording calls on their business telephone systems. Not only can it provide an accurate record of what was said by whom and when, but also avoids the need for repetition Call Recording on your business communication system can offer the perfect aid to training, dispute resolution and trap nuisance or abusive callers.

Monitor your customer service. Having the opportunity to record calls gives you the capability of being able to monitor your customer service levels along with staff performance.

Training is easy when you are able to monitor both sides of a telephone conversation on your business telephone systems. Recording calls allows you the benefit of hindsight, giving you the opportunity to assist your team in achieving their goals and improving sales.

Save everyone’s time by recording your urgent messages which can be listened to or typed immediately without the hassle of scribbled messages.

Integrating your telephone

Integrating your telephone with your computer is a fast growing area in communications, enabling you to increase productivity, enhance customer service and reduce costs. By linking your business communication system to your computer, you will be able to view details relevant to your customer automatically on screen when the caller's number is checked against your database.

Benefits are:

  • Seamless integration between your computer and telephone
  • Answer your phone using your PC
  • Caller Name, information and History pop
  • User friendly
  • Dramatically increases productivity and efficiency

To find out more about call management contact Abtec today.


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