Support bolt On
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Abtec also offers optional Bolt On maintenance options
The Telephone Support Bolt On can be added to all of the technical
support options to enhance
your service. This Bolt On allows you to
purchase as many technical
support hours as you choose, to make sure you can
receive as much
technical support time as you need (during office hours)
over the
phone. You will be given one dedicated phone number and there
will
always be
someone there to take your call.
A large proportion of network faults are due to carrier problems, such
as line faults. Under the standard support agreement, it is the duty of
the customer to report and manage carrier faults directly with the
service provider. The Carrier Management Bolt On will
relieve the
customer of this burden and Abtec will report and manage fault calls to
the service provider.
A complete network monitoring & management service,
abtecnetview
automates
network monitoring tasks & removes the
complexity associated with network management. The
abtecnetview service
will autodiscover your entire network, group your devices into
intuitive maps, moniter devices in real time,
alert you instantly on
failure and provide comprehensive reports and graphs. The
abtecnetview
service can be provided as a standalone service or as an integral part
of your network maintenance solution.
Make an enquiry