BT Featureline

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If it's call-handling features you're looking for, try Featureline. You get the functionality of an office phone system, using high-tech equipment at a BT exchange. Featureline is an intelligent analogue line that has 19 network features built in. Ideally for SME, especially businesses with 2-5 lines and gives all the facilities normally associated with a switchboard, but without the need for capitol outlay. As a company expands, Featureline can grow, with up to 60 Featurelines on an installation.

Benefits:

• Cost effective – It is a service you rent. You do not tie up capital in a phone system
• Technology - BT keeps the technology up to date. You can forget about obsolescence and budgeting for replacement
• Portable - There's no system box or special cabling. You can probably use your existing phones, though special Featureline phones are available
• Reliable - The service - maintained by BT - is extremely reliable. There's no hassle with maintenance contracts or insurance
• Call Management -Good call-management makes a good impression on your customers
• Expandable - You can expand Featureline whenever you need, up to 60 lines per site

Advanced Call Management:

 ‘Hunt Group’ numbers

You have an additional phone number that can accept simultaneous incoming calls. The Featureline service searches for free extensions to receive them. For instance, you might publish a sales-enquiry number for customers to call. While taking the initial call, sales staff can give their direct number for follow-up contacts

 Call Diversion

Redirect all incoming calls automatically to an internal or external number, including mobiles. You can also set up diversion on busy and diversion on no reply

Call Waiting

Lets you know, while you're engaged on another call, that a caller is trying to contact you. You can speak to the caller with or without ending the original call

Call Offer

Lets you know, while you're engaged on another call, that a caller is trying to contact you. You can speak to the caller with or without ending the original call.

Call Pick-up

Answer a call to another Featureline extension from your own phone

Call Return

Tells you the telephone number of the last person who called you

Call Transfer

Pass a call to another Featureline extension or any external number, including mobiles

Ring Back When Free

Sets up a call to a Featureline extension or external number that is engaged, as soon as it is free. Note. Ring Back When Free is not available for all types of phone number, eg, ISDN, DDI and international numbers

Featureline Call Barring

Limit the scope for costly unauthorised calls

Three Way Calling

Talk to two people at the same time. The other participants can be on a Featureline extension or an external line

Code Calling

Store regularly used numbers and dial them quickly

Repeat Last Call

Redial the last number called

Reminder Call

Use your Featureline as an alarm clock

Featureline Caller Display

See the caller's phone or extension number before you answer (you'll need a caller-display phone or unit)

Withhold your Number

Prevent the person you are calling from seeing your phone number. This can be set up for individual calls or permanently

Featureline phone - £79 (ex VAT)

A well specified desktop phone with menu options that help you get the best out of Featureline You can store up to 50 numbers for short-code dialling The display shows the caller's number, if available When used with Call Minder, a light alerts you to a new message